Tenant Check-out

On the final day of the tenancy period, our clerk will meet the tenants at the property with the original inventory document.

The clerk will thoroughly check the property, making detailed notes on the inventory to record changes that have occurred during the tenancy period. Clarification may be required on certain areas from the tenant, and their comments will be noted also.

The clerk may also take new photographs to accompany the check-out report.

After checking the inventory, the clerk will take the closing readings from the utility service meters, obtain the tenants forwarding address, take back all keys from the tenant and secure the property before departure.

Obviously, tenants are keen to have their deposit returned as soon as possible. However, Cutler Forbes never emphatically state at the point of check-out that recommendations for withholds will/will not be made from the rental deposit. The check-out report must first be compiled, and its contents carefully considered, before making any recommendations in regard to suggested withholds.

Thereafter, the clerk will produce the check-out report, which includes a line-by-line comparison to record changes during the course of the tenancy. These comparisons attach a point of responsibility to each line item; this could be a tenant cleaning issue, a matter of fair wear and tear, or areas requiring landlord maintenance.

The report may also include suggestions for monetary compensation withholds from the rental deposit for rectification of any damage considered to be negligent or malicious, or towards further cleaning requirements. It may also include suggestions for nominal compensatory withholds towards replacement of missing contents.

The report will then be emailed to the managing agent and/or landlord for forwarding also to the tenant.